Disability Rights and Advocacy Service respects the individual worth, dignity and privacy of its clients and ensures all eligible clients have access to advocacy support without discrimination.
Client Rights
- To be treated fairly and respectfully by staff, and in a manner that is free from any discrimination.
- To be involved in decisions that affect you.
- To choose to use, or not to use, DRAS.
- To receive information in a way that you can understand.
- To have an interpreter.
- To comment on, or complain about, the service you receive without fear, and to have that complaint dealt with promptly and fairly.
- To receive advocacy support by qualified staff.
- To have all your private information treated confidentially and not shared with other people without your prior consent.
- To be referred to another service that is more suited to your needs.
Client Responsibilities
- To be honest and tell staff all information regarding your issue.
- To follow through with decisions you have made.
- To treat staff at DRAS with respect and not abuse them verbally or physically.
- To keep your appointment. If you need to change an appointment please contact your Advocate.
- To let your Advocate know if you are receiving help from someone else.
- To be sober and not under the influence of drugs when meeting with your Advocate.
- To make sure your home is safe when your Advocate visits.